Despite all the advancements made in communication technology, most people will still prefer to make a phone call in order to reach out to a company. Going to a physical location can take a long time and may be impractical for certain businesses, and social media or email is more impersonal. If you can quickly and conveniently talk with someone about an issue you’re experiencing or learn about a certain offer, you’re going to take that option.
Call center software is a gift for small businesses that can’t afford to establish phone departments. They enable companies to field a high volume of calls without breaking the bank or diverting important resources away from other matters. To find the absolute best call center software for your small business, check out this handy list.
TallDesk
TallDesk is a wonderfully flexible solution for small businesses. The software is built for power, so it can handle high traffic without stalling or dropping calls. The price depends on which package you get, but pretty much any deal that TallDesk offers is a good price for the services rendered. This is the call center software to get if you absolutely need to ensure that your customers get the best phone call experience.
ServiceCloud
Chock-full of features, ServiceCloud is derived from the Salesforce platform, which means you can integrate customer relationship management tools into your call center software. Like TallDesk, it’s an incredibly versatile software, so you’ll be able to pick and choose which resources you need to meet your company’s needs. However, at $75 a month, it is one of the pricier options out there.
Bitrix24
This call center software is designed around task management to help small businesses offer a variety of call-based solutions to their customers. Unlike a lot of other services, you can get Bitrix24 for your workplace, meaning you’re not outsourcing your call center so much as you are employing a local, digital solution. Its customer service resources include live chat, email queues, and rentable phone lines.
LiveAgent
If you’re looking for a cloud-based call center software, LiveAgent is the solution for you. It has a unique help desk that offers a number of channels through which you can handle customer calls. It’s also a cost-effective choice, as LiveAgent doesn’t charge a usage fee based on the length of usage. Small business owners who need to get call center software for the future should look no further than LiveAgent.
Source: https://blog.hubspot.com/service/call-center-software
Featured image: DepositPhotos – AndrewLozovyi
