Running logistics in a field service enterprise may be hectic. You need a reliable program to take care of payouts and invoices; otherwise, you may be in a payment crisis arising from loss or delay of invoices. Your staff may also get away with the organization’s property or even keep cash collected from customers without getting caught. Without a customer relationship management (CRM) system to maintain client data and interaction history, your customer rapport may be jeopardized. However, with Mhelpdesk field service business management software, you would not have to worry about any of these.
Mhelpdesk Field Service Business Management Software
Mhelpdesk Field Service Business Management Software is an incredible field service management system that can help you run your business efficiently in whichever field you specialize in, be it plumbing, IT support, cleaning, window cleaning, or appliance repair. It offers you a free trial for 14 days, after which a monthly charge of $75 is levied for the first user and $25 for every additional user.
Once you log in for the first time, you will need to complete a wizard-based setup, which facilitates importation of customer data via CSV or Quick Books. With this software, feeding product inventory and setting up services is seamless. The software also allows you to stay on top of wholesale pricing and reordering. You can define custom fields for any particular data you may want to archive while feeding customer information. You may also assign a username and passcode to customers and send it to them via email. The login details give the customers access to service history.
Additionally, you can generate work orders through a modernized interface that allows you to transition from an approximation to invoicing and payment. It also includes additional features which allow you to feed materials and time, notes/logs, messages to clients, and also upload relevant files. Your business would be better with more flexible features which allow more friendly data feeding, tracking field technology.
This software offers a mobile application for iOS and Android devices. The app is available for free in app stores.
Mhelpdesk Field Service Business Management Software is more like a web-based interface in terms of functionality. However, invoice and estimate editing could be more user-friendly on it.
The Bottom Line
Mhelpdesk Field Service Business Management Software is a great program. It is significantly comprehensive in terms of features. With a one-off fee of $350, you and your staff gain access to one-on-one support in usage and customizing the program. One of the most conspicuous downsides of the program is that it does not show when an employee is not available. However, this can be compensated by creating events on the calendar.
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