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  • Call Centers

    Call centers are used in several types of businesses from the food industry to telecommunications. You may have spoken to a call center without even knowing it! After this...
  • IT: Understanding Information Technology

    We’ve all probably heard the term information technology, or IT, whether from a commercial or from your workplace. But what exactly is information technology? To put it simply, IT...
  • Analytics: What Does a Database Do?

    A database is any organized collection or assortment of information or data. The programming language primarily used in creating databases is SQL (Standard Query Language), though other methods (the...
  • Understanding Data

    Data is the plural form of the word “Datum,” which means “a single piece of information,” so data is commonly just defined as information. This information can exist in...
  • big data

    Big Data: What Is It?

    The information technology research and advisory firm, Gartner, defines big data as “a large volume unstructured data which cannot be handled by standard database management systems.” This term became needed as the amount of data...